What are you struggling with?

This usually means too much bond was used, or it hasn't dried down enough before applying.

Try this

• —Apply a very thin layer of bond at the root only
• —Wait 20–30 seconds before placing clusters
• —Avoid touching the bond while wet
• —Seal only after all clusters are placed

This is usually due to placement, not enough tack, or too much bond.

Try this

• —Apply bond close to the lash root, not the skin
• —Wait until slightly tacky before placing
• —Press clusters gently underneath the lash line
• —Clamp lightly to secure
• —Finish with a light layer of sealant to lock everything in place

Tweezers stick when they come into contact with wet adhesive.

Try this

• —Keep bond close to the root only
• —Avoid touching wet bond with tweezers
• —Wipe tweezers between placements
• —Place first, then clamp gently

Outer corners often lift due to longer lengths or incorrect placement.

Try this

• —Avoid placing the longest cluster at the very outer edge
• —Use slightly shorter lengths at the ends
• —Press and clamp outer clusters more carefully
• —Ensure bond is tacky before placing
• —Apply a small amount of sealant at the end to help secure

This is usually caused by placing clusters too close to the waterline or using too much adhesive.

Try this

• —Place clusters slightly away from the waterline
• —Use less bond
• —Ensure clusters sit on lashes, not skin
• —Check placement symmetry

Placement becomes easier when you follow a clear lash map.

Try this

• —Work from outer to inner
• —Follow your personalised lash map
• —Place clusters in small sections
• —If you're struggling, use a mirror placed below you and look down into it — you'll get a clearer view for placing clusters
• —Step back and check symmetry as you go

This can happen if lengths are too long or density is too full.

Try this

• —Use shorter lengths (8–12mm range)
• —Space clusters slightly
• —Choose softer styles
• —Avoid layering

Yes, but avoid direct pressure and heavy steam.

Try this

• —Avoid hot steam immediately after application
• —Keep water light around the eyes
• —Do not rub lashes
• —Pat dry gently
• —Apply a light layer of sealant to help protect the bond and extend wear

Never pull lashes off — this can damage your natural lashes.

Try this

• —Apply remover to the bond area
• —Wait a few seconds for it to break down
• —Gently slide clusters off
• —Repeat if needed

Cleaning lets you reuse clusters several times with proper care.

Try this

• —Remove clusters using remover
• —Gently remove any leftover adhesive
• —Lightly comb through with micellar water to break down oils
• —Rinse with water
• —Let clusters air dry completely
• —Store safely in the tray
• —Before reapplying, brush through to reshape the fibres

Sensitivity can occur if adhesive touches the skin or contains harsh ingredients.

Try this

• —Apply bond only to lash roots, not skin
• —Use a minimal amount
• —Allow proper dry-down before placement